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WHAT WE DO

Matrix42 Competence CentrE in Slovenia

Our team in Slovenia is focused on servicing our partner organisation Matrix42 and its extensive client base. We are experts in ESM & Empirum.
 

  • Incident, Change, Task, Problem Management

  • Asset and License Management

  • Foundation Data

  • Product Support

  • Workflow studio

  • Custom application development with or without API integrations

  • Process and Solution design

  • Heavy OOTB customisations

  • 3rd party integrations

  • Consulting and Trainings

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ServiceNow Competence CentrE in Bulgaria

We provide end-to-end ServiceNow consulting services:

  • Digital Transformation and Business Process Assessment

  • Solution Design, Architecture and Implementation Services

  • Managed Services & Support

  • Project and Product Management

 

Our team has deep knowledge in the following ServiceNow areas

  • IT Service Management

  • IT Operations Management

  • IT Business Management

  • Customer Service Management

  • Service Portal

  • Development of integrations

  • HR Service Delivery

  • Project Portfolio Management

  • Development of custom applications

  • Platform upgrades

Development CentrE in Bulgaria

We aim to provide a unique IT Managed Services model where we build and develop dedicated groups to support our partners and clients in the most optimised and efficient way to meet their individual requirements and ambitious goals. These teams are often integrated as part of the client's business units and focused on timely delivery and high quality outcome. Scale Software Product Development, Continuous Integration and Development, Solution and Infrastructure Architecture, Solutions Implementation, and DevOps are areas our teams cover.

 

Based on our experience there are a few key ingredients to guarantee successful delivery:

  • Thorough Assessment and understanding of 'As Is' and 'To Be'

  • Establishment of a clear Governance Structure and Communication Channels

  • Adopt and Adapt the best market practices and project methodologies to address the specific nature of each project and client

  • Periodic Review and Measurement of the progress and achieved results

  • Individually prescribed Quality and Assurance Framework to ensure ongoing validation of delivered results

  • Close interaction between Functional and Technical teams and expertise

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Add-On Development

Our customers regularly challenge us to provide custom solutions for their needs. Therefore, we work closely with them to understand the problems and obstacles they face and aim to provide them with the best possible solutions.

Some of the major steps we and our clients follow are:

  • Analysing the respective clients and market needs 

  • Creating a package/installation

  • Installing the package from the Matrix42, TAP.DE or ServiceNow marketplaces

  • Continuous support & customizations

Matrix42 Institute

Our team is currently occupied with the creation and setup of the Matrix42 Institute. We aim for an official launch of the new platform in September 2022. 

The full Matrix42 product portfolio is now on an educational platform in different languages, called the Matrix42 Institute. It groups together all learning required by Matrix42 under a single roof. It features a three role and three tier structure with clear education paths. It also offers self-service course scheduling with both on-demand and live remote courses, regularly updated content that provides a clear methodology and is technology and solution based. The target audience are not only clients and partners, but also employees and students. Matrix42 Institute courses, certifications, and learning programs are geared specifically towards three key distinct roles of Sales, Pre-Sales, and Technical. There is a high level of engagement - live interactive sections, live Q&A, quizzes and certificates at the end for those who earn them.

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Management consulting

As a result of the exposure of our team to numerous organisations and relationships we are continuously familiarising ourselves with the latest best practices among different industries, this helps us to enrich our knowledge and expertise. During each ‘Discovery Phase’ of a Project we engage with, we thoroughly analyze the organisational problems, challenges and goals,  then work closely together with the business to ensure we provide not only the best possible solution but also a clearly defined execution plan. We provide organisational change management assistance, strategy development, technology implementation, development of coaching skills and operational improvement services. Our partners and clients often engage us not only as advisors but also as an implementation provider.  

Proprietary SOFTWARE Development

Our team members are passionate about innovation and tech development and there are always many ideas and suggestions worth investing in. However, there is one idea in particular, that one of our founding partners has been developing for many years now, that we have concentrated our efforts on. We are happy to announce that we are building a cutting edge Business Governance tool that will be adaptable to many industries and will allow its adopters to address common organisational challenges and tackle a variety of pain-points through the tool's scalability and diverse modules. Without revealing further information we aim to introduce our product during 2023 and start its implementation with the first interested parties that have already committed their readiness to be our pilot clients.
 

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