Gašper Pižem

Gašper Pižem is a seasoned Solution Architect with a strong foundation in IT Service Management (ITSM). Since joining PBCS Group in 2021, he has led numerous projects focused on process optimization and technical solution design. Known for his hands-on approach and leadership capabilities, Gašper plays a vital role in driving innovation and delivering value to clients.

Professional Journey

 

Gašper’s career in IT Service Management has been marked by steady growth, evolving from a junior consultant into a strategic solution architect recognized for his technical depth and leadership in complex enterprise projects.

• 2017 – 2018: Junior Technical Consultant

  • Specialized in BMC Remedy and began developing a deep understanding of ITSM principles

  • Earned ServiceNow Administrator Certification in 2018, showcasing his commitment to continuous learning

• 2018 – 2020: Technical Consultant (Independent)

  • Worked across BMC Remedy and ServiceNow environments

  • Delivered client training, process analytics, and Tier 2 support

• 2021 – 2022: Technical Consultant, PBCS Group

  • Focused on Matrix42 platform implementation

  • Led project execution from scoping to delivery and mentored junior consultants

• 2022 – 2023: Senior Consultant, PBCS Group

  • Took on a strategic role in solution design and process definition

  • Drove team development and quality assurance efforts

• 2024 – Present: Solution Architect, PBCS Group

  • Leading architecture design, stakeholder engagement, and offer definition

  • Oversees documentation and cross-platform solution strategies

 

Technical Skills:

With a strong command of leading ITSM platforms and a versatile programming background, Gašper brings a comprehensive technical toolkit to every project he undertakes.

• Platforms: Matrix42, BMC Remedy, ServiceNow

• Languages: Python, Java, C++, PowerShell

• Databases: MySQL, MSSQL

• OS: Windows

• Core Competence: End-to-end ITSM solution delivery and platform integration

 

Outside the Office:

When he's not architecting digital solutions, Gašper is carving turns on the ski slopes or crafting gourmet pizzas from scratch. A passionate skier and one of the best pizza cooks in his circle, he’s never shy to share his homemade pies—especially when made with his secret dough recipe, perfected over years of experimentation.

In summer, he swaps his skis for a tennis racket and makes sure the tennis court just a stone’s throw from his family home is in impeccable, match-ready condition. Gašper is well known to enjoy a glass of the finest regional Slovenian wine after a good match, blending his love for sport with local tradition.