Aleš Kovačič

Senior Consultant and Solution Architect specializing in Infrastructure and IT Service Management (ITSM). Expert in delivering consulting, implementation, and integration services across various platforms and industries. Responsible for Health Checks on Matrix42 products as well as upgrades. With nearly 30 years of experience, Ales is one of the most senior experts in his field, boasting an almost unbeatable track record.

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Technology Expertise:
Ales has strong technical expertise in infrastructure consulting across multiple platforms and excels in analysis, architecture, change management, and troubleshooting.

• Primary Expertise: Infrastructure Consulting

• Platforms: Windows, UNIX, Linux, Cloud

• Skills: Analysis, Architecture, Change Management, Problem Solving, Troubleshooting

 

Core Competencies:
Proven skills in configuring operating systems, networks, and databases, as well as installing and upgrading enterprise products with a focus on Matrix42 solutions.

• OS Configuration

• Network Configuration

• Database Configuration

• Product Installation

• Matrix42 Products Installation

• Health Checks and Upgrades

 

Certifications & Courses:
Certified across key IT domains including networking, Unix, Windows, ITIL, and multiple enterprise software platforms such as HP, HEAT, BMC Remedy, Matrix42, and Empirum.

 

Work Experience

With nearly 30 years of hands-on experience in infrastructure and IT service management, Ales Kovacic is a veteran consultant and solution architect recognized for his deep expertise and proven track record.

 

Software QA – Hermes SoftLab
Ljubljana, Slovenia | 1999 – 2003

• Lead QA engineer for software on UNIX and Windows platforms.

 

Technical Consultant – Hermes SoftLab
Ljubljana, Slovenia | 2003 – 2006

• Deployed and customized HP OpenView products across Slovenia, Croatia, Austria, Ireland, Germany, Tunisia, Macedonia, and Bosnia.

 

Solution Architect – Hermes SoftLab
Ljubljana, Slovenia | 2006 – 2010

• Provided consulting and integration in storage and IT management fields.

• Specialized in HP OpenView product suite and BMC Remedy implementations.

 

Solution Architect – Hewlett Packard
Ljubljana, Slovenia | 2010 – 2012
Member of the Technology Services regional group, delivering consulting, implementation, and integration services.

• Designed and implemented solutions for monitoring infrastructure and business applications using HP Network Node Manager, Operations Manager, Business Service Management, and SiteScope.

• Delivered core network infrastructure monitoring solutions with HP Network Node Manager.

 

Consultant
Ljubljana, Slovenia | 2012 – 2021

• Hewlett Packard contractor and independent consultant delivering consulting, implementation, and integration services.

• BMC Remedy implementation for German insurance and Slovenian Telekom companies.

• HEAT software implementation.

• Infrastructure monitoring education and implementation using HP Network Node Manager.

 

Senior Consultant – PBCS Group Slovenia
2022 – Present
Ales leads health checks and upgrades for Matrix42 products, showing unwavering dedication to client support throughout the upgrade process. He is also responsible for:

• Conducting health checks and upgrades on Matrix42 solutions

• Installing Netwrix, Baramundi, Licensware, and Lansweeper

• Leading proof-of-concept (POC) implementations for various Matrix42 solutions, Netwrix, and Baramundi

 

Personal Notes
Ales is a dedicated sailor—unreachable only when battling wind and waves out of phone coverage or relaxing in the harbor tavern after an adventurous day on the water. Known and respected for his deep technical expertise and clear explanations, Ales provides rich insights into the architecture and history of every solution he manages. Be sure to book ample time for discussions with him, as consultations with Ales are always in-depth and highly informative.